Ctytechnologies offers a 3 day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution
Send a Complaint
Also include pictures of the product that was delivered to [email protected] as a means of evidence.
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
Track Return Status
We will send you a return steps to send such item back to us.
Once the item has been received by us, we will ensure you get a resolution (A replacement, exchange or refund).
Items not eligible for Returns
Products that have been altered from their original or opened by an authorized personnel without permission. Product with tampered or missing serial Universal Product Code numbers (UPC). Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher. Products damaged due to misuse. Products in beauty, health and personal care category. Jewellery, innerwear, bed sheets, lingerie and socks. Books and CDs
Requirements for Returns
|REASONS FOR RETURN||DESCRIPTION||TAGS/LABELS ATTACHED||ORIGINAL PACKAGING||COMPLETE ACCESSORIES & FREE GIFTS||NEW CONDITION||NOT DAMAGED|
|Brand Issue||Product brand differs, (this applies to products in fashion category only).|
|Wrong Items||Products delivered differently from what was displayed on the website, return will be authorized after validation.|
|Defective Items||Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation.|
|Damaged (in transit)||Product has visible damage, return will be authorized after validation.|
|Quality Issues||Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation.|